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Customer Focus: We consult with our customers to clarify their needs and goals before the work begins. Customer satisfaction is our primary concern. Value: Industry sources show that if corrective action recommendations are followed, monetary savings can be 20 times the initial cost of the survey. This does not include the potential losses due to damage associated with fire. Responsiveness: We have trained personnel in major U.S. cities. Services are available in Europe and Asia as well. Knowledgeable Staff: By combining the technology of infrared with our extensive knowledge of equipment and risk, HSB thermographers are more than "hot spot" locators. They can provide information and counseling that goes beyond routine recommendations. Accreditation: We have been conducting thermographic surveys for every type of business, from grocery stores to steel mills, since 1983. Our program meets the American Society of Nondestructive Testing Practices for Thermal/Infrared Testing Certification. Our program is overseen by an independent Level III company, Snell Infrared in Montpelier, Vermont. Superior Equipment: HSB uses state-of-the-art thermography equipment that employs video versus infrared scan guns. Why HSB? HSB’s intellectual capital is the sum total of our engineering knowledge and data, the skills of our employees, and relationships with our customers and our business partners. HSB technical competencies, coupled with our financial strength, make us one of the few firms in the world that can help protect clients’ assets while optimizing economies in their business operations. We have the experience and technology to understand and manage a wide range of risks. We serve many types of businesses, from retail outlets and restaurants to municipalities and manufacturers. Our insurance and reinsurance products pay for financial loss and business recovery expenses incurred in the event of covered equipment breakdown. We back our judgments with a variety of insurance and risk transfer products. Those products include equipment breakdown insurance, business interruption, property, and other specialty covers such as system performance guarantees.
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