Policyholder Assistance

HSB Customer Solutions
Phone:   1-800-HSB-1866 (1-800-472-1866)
Hours:   8:00 a.m. to 8:00 p.m. EST, Monday through Friday
Email:  Customer_Solution_Center@HSB.com
 

For jurisdictional inspection service
HSB Inspection Hotline:  1-800-333-4677
Hours: 8:00 a.m. to 8:00 p.m. EST, Monday through Friday
Online: Inspection Request Form
Email:  NSCInsp_Hotline@HSB.com 

For claim service
HSB Claim Hotline: 1-888-HSB-LOSS (1-888-472-5677)
Fax: 1-888-329-5677
E-Mail: New_Loss@hsb.com